At On Time Cars, we understand that travel plans can change. This Cancellation & Refund Policy explains the cancellation and refund terms applicable to our cab, car rental, airport transfer, outstation and tour package services.
Customers can request cancellation of their booking by contacting On Time Cars through WhatsApp, phone or email.
Cancellation charges depend on the time remaining before the scheduled pickup.
Cancellation more than 48 hours before pickup
– Customer will be eligible for a 90% refund of the amount paid.
– Applicable payment gateway or transaction charges may be deducted.
Cancellation 24–48 hours before pickup
– Customer will be eligible for a 75% refund of the amount paid.
– Applicable payment gateway or other non-refundable charges may be deducted.
Cancellation less than 24 hours before pickup
– Customer will be eligible for a 50% refund of the amount paid.
– Any non-refundable charges already incurred may also be deducted.
Same-day cancellation or no-show
– The amount paid may be non-refundable.
– This includes situations where the customer does not arrive at the pickup location or cannot be contacted at the scheduled pickup time.
For airport and railway station transfers, customers should provide correct flight or train details and remain reachable on the registered mobile number.
If the customer cannot be contacted or does not arrive within the applicable waiting period, the booking may be treated as a no-show and the amount paid may be non-refundable.
Cancellation terms for tour packages may vary depending on the arrangements made for the customer.
The refund may be subject to deductions for non-refundable expenses such as:
– Hotel bookings
– Vehicle arrangements
– Entry tickets
– Travel tickets
– Advance payments to third-party service providers
– Payment gateway or transaction charges
Any special cancellation terms communicated at the time of booking will apply to that particular tour package.
Customers who wish to change their travel date should contact On Time Cars as early as possible.
A date change is subject to vehicle, driver, hotel and service availability.
Additional charges may apply if the new travel date has a different fare or requires new arrangements.
In exceptional circumstances, On Time Cars may be unable to provide the confirmed vehicle or service due to:
– Vehicle breakdown
– Driver unavailability
– Road conditions
– Government restrictions
– Natural events
– Safety concerns
– Other unavoidable circumstances
We will make reasonable efforts to provide an alternative vehicle or arrangement.
If we are unable to provide a suitable alternative, the eligible amount paid by the customer will be refunded.
Approved refunds will normally be processed to the original payment method.
Refunds are generally processed within 5–7 working days after approval.
The actual time for the amount to appear in the customer’s account may depend on the bank, payment gateway or financial institution.
– Refund eligibility depends on the applicable cancellation period.
– Payment gateway and transaction charges may be non-refundable.
– Third-party charges may be deducted from the refund.
– Special booking conditions communicated at the time of confirmation will take priority where applicable.
– Refunds will be processed only after the cancellation request has been verified.
– On Time Cars reserves the right to review exceptional cases individually.
To request cancellation, please provide:
– Customer name
– Booking/reference number
– Registered mobile number
– Travel date
– Pickup location