At On Time Cars, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.
This Privacy Policy explains what information we may collect, how we use it and how we protect it.
When you contact us, request a quotation or make a booking, we may collect information such as:
– Name
– Mobile number
– Email address
– Pickup location
– Drop location
– Travel date and time
– Number of passengers
– Vehicle requirements
– Flight or train details
– Booking information
– Payment-related information required to process your booking
We aim to collect only information that is reasonably necessary to provide our services.
We may use your information to:
– Process cab and travel bookings
– Provide quotations
– Contact you regarding your booking
– Arrange vehicles and drivers
– Coordinate airport and railway station pickups
– Arrange tour packages
– Provide customer support
– Process payments and refunds
– Send important booking information
– Improve our website and services
– Respond to enquiries and complaints
We may share necessary customer information with service providers when required to complete a booking.
This may include:
– Assigned drivers
– Vehicle operators
– Hotels
– Travel partners
– Ticketing service providers
– Payment service providers
Only information reasonably necessary to provide the requested service should be shared.
On Time Cars does not sell customers’ personal information to third parties for their independent marketing purposes.
Online payments may be processed through third-party payment gateways.
On Time Cars does not intend to store complete debit card, credit card, UPI or banking credentials on its own systems unless required and permitted by applicable law.
Customers should use only the official payment methods communicated by On Time Cars.
Our website may use cookies and similar technologies to:
– Improve website functionality
– Understand website usage
– Improve user experience
– Maintain website security
– Support analytics and website features
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
When you contact On Time Cars through WhatsApp, phone or email, we may retain relevant communication and booking information for customer service, booking management and record-keeping purposes.
On Time Cars takes reasonable steps to protect customer information against unauthorized access, misuse, loss or disclosure.
However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.
We may retain customer information for as long as reasonably necessary for:
– Providing services
– Maintaining booking records
– Accounting and financial requirements
– Resolving disputes
– Customer support
– Meeting applicable legal or regulatory requirements
Our website may contain links to third-party websites or services.
On Time Cars is not responsible for the privacy practices, content or security of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information.
Our services are generally booked by adults.
We do not knowingly collect unnecessary personal information from children.
Where information about a child is required for a travel booking, it should be provided by or with the knowledge of the child’s parent or legal guardian.
Subject to applicable law, you may contact us to:
– Ask about personal information we hold about you
– Request correction of inaccurate information
– Raise a privacy-related concern
– Request information about how your data is being used
We will consider such requests in accordance with applicati