Welcome to On Time Cars. By using our website, requesting a quotation or booking any of our services, you agree to the following Terms & Conditions.
On Time Cars provides cab and travel-related services including:
– Local cab services
– Outstation cab services
– Airport taxi services
– Railway station transfers
– Car rental
– Tour packages
– Tempo Traveller services
– Bus services
– Tour planning
– Hotel booking assistance
– Air ticket booking assistance
– Railway ticket booking assistance
A booking is considered confirmed only after confirmation from On Time Cars.
Depending on the service, an advance payment may be required before the booking is confirmed.
Customers must provide correct information including:
– Name
– Mobile number
– Pickup location
– Drop location
– Travel date
– Pickup time
– Number of passengers
– Flight or train details, where applicable
The vehicle will normally be provided according to the category selected at the time of booking.
Vehicle availability may vary depending on the date, route and operational requirements.
In exceptional circumstances, On Time Cars may provide a similar or upgraded vehicle.
Images displayed on the website are for representation purposes. The actual vehicle may vary.
A suitable driver will be assigned according to vehicle and route availability.
Customers are expected to treat drivers respectfully and follow reasonable safety instructions.
Any additional stops, route changes, waiting time or changes to the original itinerary may result in additional charges.
The fare depends on the vehicle category, route, distance, duration and type of service.
Depending on the booking, additional charges may apply for:
– Toll charges
– Parking charges
– State entry or permit charges
– Extra kilometres
– Extra hours
– Additional stops
– Waiting charges
– Night charges, where applicable
– Other charges communicated during booking
Customers should confirm the inclusions and exclusions before making the booking.
Outstation bookings may be offered on a fixed-kilometre, fixed-day or package basis.
Additional kilometres, extra days or additional hours may be charged separately according to the booking terms.
The applicable package details will be communicated at the time of booking.
Customers must provide accurate flight or train details when making an airport or railway station booking.
Customers should remain reachable on their registered mobile number.
Additional waiting charges may apply after the applicable complimentary waiting period.
Tour packages may include different combinations of:
– Vehicle
– Driver
– Accommodation
– Sightseeing
– Toll
– Parking
– Permits
Only the inclusions specifically mentioned in the confirmed package will be considered included.
Food, entry tickets, personal expenses and other exclusions will be payable by the customer unless specifically mentioned as included.
Customers are responsible for:
– Providing accurate booking information
– Following applicable travel and safety rules
– Taking care of personal belongings
– Not damaging the vehicle
– Not carrying illegal or prohibited items
– Not engaging in abusive, dangerous or unsafe behaviour
Customers may be responsible for the cost of damage caused to the vehicle through intentional acts or negligence.
Cancellation and refund requests are governed by the Cancellation & Refund Policy published on the On Time Cars website.
Different cancellation terms may apply to specific tour packages, hotels, tickets or third-party services.
On Time Cars makes reasonable efforts to provide services according to the confirmed schedule.
However, delays may occur because of: