Returns & Refunds Policy for On Time Cars

Effective Date: 01-09-24

At On Time Cars, we are committed to providing exceptional service to all our customers. We understand that plans may change, and you may need to modify or cancel your booking. This Returns & Refunds Policy outlines the terms and conditions under which refunds may be granted for our car rental and cab services.

1. Cancellation Policy

1.1. Advance Bookings:
– Cancellation Before 24 Hours: If you cancel your booking at least 24 hours before the scheduled pick-up time, you are eligible for a full refund.
– Cancellation Within 24 Hours: If you cancel within 24 hours of the scheduled pick-up time, a cancellation fee of [X%] will be deducted from your refund.

1.2. Last-Minute Bookings:
– Bookings made within 24 hours of the pick-up time are non-refundable.

1.3. No-Show Policy:
– If you fail to show up at the designated pick-up location without prior cancellation, the full amount of your booking will be charged, and no refund will be issued.

2. Refund Process

2.1. Refund Eligibility:
– Refunds will be processed according to the cancellation policy stated above.
– In the case of a service issue or dissatisfaction, please contact our customer support team at +91 9762515155 info@ontimecars.in to resolve the matter. Refunds may be granted on a case-by-case basis.

2.2. Refund Processing Time:
– Refunds will be processed within [X] business days after confirmation of your eligibility.
– The refund will be credited back to the original payment method used during the booking.

3. Changes to Booking

3.1. Modifications:
– Changes to your booking, such as altering the pick-up time or location, are subject to availability. If such changes result in additional charges, you will be notified before confirming the modifications.

3.2. Early Returns:
– If you return the rental car before the scheduled drop-off time, no refund will be provided for the unused time.

4. Force Majeure

In cases of unforeseen circumstances such as natural disasters, strikes, or government restrictions, refunds or credits may be issued at the discretion of On Time Cars.

5. Non-Refundable Services

Certain services, such as additional insurance coverage or special add-ons, are non-refundable once they have been added to your booking.

6. Contact Us

If you have any questions or concerns regarding our Returns & Refunds Policy, please feel free to reach out to our customer support team at [Customer Support Email/Phone Number]. We are here to assist you.

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On Time Cars
Pune
+91 97625 15155
info@ontimecars.in


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This Returns & Refunds Policy is designed to provide clarity and ensure a smooth experience for our customers. By booking our services, you agree to the terms outlined in this policy.